Privacy Policy
At Koolba, we are committed to protecting and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy explains how we collect, use, and protect your personal information.
Information We Collect
- Name, email address, and telephone number.
- Billing, payment details, and reservation details.
- Order history and marketing preferences.
- IP address and browser/technical information.
How We Use Your Data
- To process reservations, bookings, and food orders.
- To respond to customer enquiries and offer support.
- To improve website performance and general services.
- To send confirmations, service updates, and marketing emails (with consent).
Marketing Updates
- We may contact you with promotional offers, events, festive menus, and restaurant updates.
- You retain the right to unsubscribe at any time using the opt-out link in our emails or by contacting us.
Sharing Your Data
- We never sell your personal information.
- Shared only with trusted third parties (payment providers, booking systems, delivery partners, hosters).
- Shared with legal or regulatory authorities only when required by law.
Cookies
- Our website may use cookies to improve user experience and analyse website traffic.
- You can manage or disable cookies through your browser settings.
Retention of Data
- We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.
Data Security
- We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, misuse, or disclosure.
Your Rights (UK GDPR)
- Access your personal data, correct inaccurate information, or request deletion of your data.
- Restrict or object to processing, or withdraw consent for marketing.
- Lodge a complaint with the Information Commissioner’s Office (ICO).
- Learn more or report a concern at the ICO Official Website.
Contact & Queries
If you have any questions regarding your privacy or data retention, please contact us:
Email: info@koolba.com
Phone: 0141 5522 777