Refund & Cancellation Policy
At Koolba, we strive to provide excellent food, service, and customer experience. Please read our refund and cancellation policy carefully before making a booking or purchase.
Restaurant Bookings
- Table reservations may require advance booking during busy periods, festive seasons, or special events.
- If you need to cancel or amend your reservation, we kindly request at least 24 hours’ notice.
- Deposits paid for special events, large group bookings, Christmas, Valentine’s Day, or private dining may be non-refundable unless otherwise stated at the time of booking.
Food Orders & Takeaway
- If you receive an incorrect or damaged order, please contact us immediately upon receipt of your order.
- Refunds or replacements may be offered at the discretion of management where an issue has been verified.
Policy Exceptions
- We cannot provide refunds for change of mind.
- We cannot provide refunds for partially consumed food.
- We cannot provide refunds for failure to collect takeaway orders.
- We cannot provide refunds for delays caused by third-party delivery providers beyond our control.
Online Payments
- Refunds approved by Koolba will be processed back to the original payment method.
- Please allow 5–10 working days for funds to appear in your account depending on your bank or card provider.
Contact Us
If you have any questions regarding refunds or cancellations, please contact us:
Email: info@koolba.com
Phone: 0141 5522 777